I report a fault and nothing!

My line has been down for several days now and Telkom have been no help at all. For reference to any Telkom employee that tries to help me, my fault is 172CRK020815. My line will work for less that a minute and then it will be completely off for more than half an hour. please do understand that having no internet is just inconvenient, but as a Doctor, having no land-line is a disaster. i receive emergency calls all the time and right now your people and call center are being of no help to my predicament. As a doctor it is essential to the health of my patients that i can take emergency calls at home, please help me to reduce the risk to my patients lives and get back to me as soon as is humanly possible!<br> <br> I am sorry that i have had to resort to using this website, but i have no other options anymore...