I regret the day I said yes to Telkom

I agreed to a wifi service over the phone,the modem was delivered as agreed,the problem was nobody expalined that the sim card should be inserted as a full sim and not a micro sim,I inserted the micro sim and it got stuck in the device,I took the device to Telkom Alberton for repairs,I have not heard from anybody until I went back to the store myself,I am now paying for a service I never used,at the store I am told they do not have the device, it is with some third party and I have to go to ABSA to make a payment ,to get the device back,Really what nonsense service is that?Huawei said I can bring the device in and they will fix it free of charge ,but Telom with their redundant third party suppliers are basically holding the device hostage as I now have to wait for when they get the payment.This is not only the worst service ever but I now have to take time out again to go back to the store.Totally unacceptable.No wonder Telkom is in the state that it is in.All other mobile operators have internal service repairs and they are upfront with how to use the devices or if they are taking your device out of the store to another party and they call you to update you.