I regret the day............

I have been struggling with my network connection for the past 3weeks. I appreciate all your efforts however, they have not been efficacious at all. I have been trying since the 7th to get assistance.

I always try to treat people with respect and dignity and have understanding and patience. But I don’t understand what’s going on and my patience is wearing thin. I don’t know if it’s apathy and indifference that is the problem but all I ask for is a simple phone call to update me on my query, instead of me call every day (twice a day) for obtaining simple updates. That cannot be a difficult task nor an unreasonable request.

Counting from the 7th of September it is now 28 days and I would like some assistance. If I am being unreasonable please let me know because I know I am not always right. This is very time-consuming and I cannot be going back and forth with emails and calls for unsatisfactory results. I need this matter resolved because I pay for this service and it doesn't come cheap.

Working from home has been a nightmare with such a problem and no-one seems to care - the last consultant had the decency to tell me that it's not her responsibility to speak to a different department about my problem.

I regret the day I upgraded my data line.