I REGRET GOING TO TELKOM STORE

<p> </p> <p>ON MARCH 14 2017 I BOUGHT A FIXED LINE LOOK-ALIK SIM AT TELKOM STORE FESTIVAL MALL KEMPTON PARK FOR MY SMALL BUSINESS, THE SALES CONSULTANT AT TELKOM STORE GAVE ME THE (TELKOM CLOSER UNPACKED SIM) WHICH IS UNLIMITED FIXED LINE CALLS FOR R599 PER MONTH WITH THE NUMBER (011) ********** THAT I HAD ORDERED AND THE ALONG SIDE WITH THE CONTRACT TO MY SURPRISE MY SIM CARD WAS BLOCKED IN JUNE I THEN CALL THE TELKOM CUSTOMER CENTER TO INQUIRE THE CALL CENTER AGENT TOLD ME I AM BLOCKED BECAUSE I OWE TELKOM R 5015.85 I GOT SHOCKED BECAUSE I HAD NOT PAID TELKOM FOR 2 MONTHS AND THE SIM CARD THAT I ORDERED WAS FOR R599 P/M THE CALL CENTER AGENT TOLD ME THAT I AM NOT ON UNLIMITED FIXED LINE CALLS BUT ON ANYTIME EXTRA SHE THEN REFEREED ME TO THE BILLING DEPARTMENT THEY KEPT SENDING ME BACK AND FOURTH TILL I DECIDED TO GO BACK TO THE STORE ON JUNE 19 2017, WHERE-BY I GOT ASSISTED BY THE SAME SALES CONSULTANT SHE RECTIFIED THE ERROR, SHE THEN GAVE ME THE NEW CONTRACT BUT SAME AS THE ONE SHE GAVE ON MARCH 14, I THEN ASKED WHY THE CONTRACT IS STILL WRITTEN LIKE THE ONE BEFORE SHE SAID I MUST NOT WORRY SHE HAS FIXED THE PROBLEM HENCE I ASKED HER TO WRITE WITH A BLACK PEN ON PAGE 2 JUNE 19 CONTRACT UNLIMITED FIXED LINE CALLS AND PUT HER SIGNATURE SHE DID SO BUT TO MY SURPRISE TELKOM IS DEMANDING ME TO PAY R 5015.85 ERROR THAT WAS CAUSED BY THEIR EMPLOYEE. I AM NOT SURE IF TELKOM USES THIS WAY TO **** BLACK BUSINESSES SO THAT WE DON'T SUCCEED OR PROSPER IN LIFE.</p> <p>PLEASE HELP ME SOLVE THIS ISSUE AS IT IS A MATTER OF URGENCY YOUR HELP WILL BE HIGHLY APPRECIATED. MY CONTACT NUMBER IS ********** 268.</p> <p>Regards</p> <p>Bongani Mhlongo</p>