I recently got a Telkom fibre contract at my property and it worked fine for a month

I recently got a Telkom fibre contract at my property and it worked fine for a month. However, from last Saturday the 10th of May it has been saying "connected without internet". I tried to reset it several times without any luck. I then went to the Grove Mall to get assistance at the shop and got assisted by Monica. She was super rude to me and my wife even had to intervene as she told me that I should not take out my frustration with Telkom with her. She did not assist me at all and her colleagues eventually took her to the back of the shop as she was also insulting my wife. I have never seen such poor customer service ! I was eventually assisted by another lady - although the issue is yet to be resolved. Now I have reference number ***7 and no one seems to know when the issue will be resolved.