I realy dont know how to proceed

<p>I received a case number (case number ********** 2) on the 8 March 2017 after noticing that I was incorrectly billed on a new n=contract. Today is the 28 March 2017 and NOTHING has been done. My question is do the staff at Telkom do any work? How can it take so long to rectify such a simple error?</p> <p>I then logged on complaint on Hellopeter and I received feedback that my billing eror will be fixed. To date nothing has been done.</p> <p>To me this is purely ******** in the sense that a debit order will go off my banking account and I can't get anyone from Telkom to assist and rectify their mistake. So will this continue for the 24 months of my contract?</p> <p>It appears that no staff at Telkom seems to care. Their staff take no pride in their work and they have abosultely no customer service mentality. If I was the line manager I would seriusoly fire all these imcompetent staff memebers and get some reall help.......</p>