I purchased 10GB Freeme Boost, and was then awarded with 25GB Video LIT, but guess what? Youtube is actually depleting my data, instead of Video LIT, please refund.

Item: Telkom
Rating: 1
Author: TEBOGO S

So I bought 10GB Free me boost, to my surprise my personal data is getting depleted, I watch youtube under impression that I have 25GB Video data, but nah, telkom is fooling me. I phoned you guys 84 hours ago to press a case, I was promised that this matter would be resolved between 2 to 72 hours.

The biggest problem of them all is that I bought 500mb again yesterday, watched youtube, then boom, my data is depleted, the video lit is still on some 20GB balance.

Can you please EXPLAIN this? while explaining, kindly refund me of the data, it can't be that I lose so much data. I need this matter resolved today. As a loyal and very good customer who spend so much on this network, I am ready to leave if this **** is not resolved.

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TEBOGO S's updateReviewer Update

23 Apr 2018, 14:31

Hi I am still waiting for refund. To date, I have written 26 messages to your facebook inbox, all of the responses promised that this matter would be resolved. It has been 3 months since I first wrote a complaint regarding this. What happened to transparency and accountability to your cumstomers? I spend almost R1000 every month on this network despite being a prepaid customer. The treatment i get a just a piece of xdght

TEBOGO S's update23 Apr 2018, 14:31

Reviewer Update