I paid R800 per month but my DSL not working. I want to know is it the New method of ***** and money theft by Telkom

Hi, I paid monthly R800 but my uncap 4 mb DSL is not worked. 3 weeks ago my DSL suddenly did not work, after more than 10 times called the Telkom and each time minimum 20-minute waiting, finally I spoke with technician and after 30-minute did all he wants, he said "cannot fix the issue and said all thing from his side and line are ok and a problem is from the router and need to test it by a branch". I used leave from my work and went to a branch and they test router and it is working and no problem from it?!!!!! (I am shocked) Then from the branch they called again Telkom and another technician said a problem is from line?!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! I asked to come and fix the issue of line, 3 days I followed and finally a guy came and fixed the line (problem was from Telkom) But again tonight my DSL is not working?!!!!!!!!!!!!!!!!! I want to know, is it a new method of ***** and money theft that Telkom use?!!!!!! That receive money but do not give the services?! Do you know how much money I lost for this? (Monthly fee to Telkom + Buy prepared to use my cell-phone hot spot + my personal business that I lost because I cannot access on-time to the internet)

You must answer to it and pay all them. I will be an open case for you, I am so tired of your services, It is better I pay to the good lawyer all this money that I lose because of Telkom services every month to help stop this attitude of Telkom and help South Africa customer's.

My DSL number is ********** 523.

Shahram