I paid my account on time but my line is suspended

I have been phoning 10210 regularly trying to resolve issues with my ADSL line. Yesterday when I called 10210, I was informed that my service had been suspended, but that it would be re-established within 48 hours if I paid my account. The call was then terminated. My account was paid on 8 May 2015 and I am completely up to date with payments. I have confirmed this with the billing inquiry line, who tell me it must be a line fault (there is no dialing tone). This seems unlikely as I can still dial 10210. I can in any event not report the fault as after I am told that my line has been suspended, the 10210 line disconnects without giving me other options. Ironically I received my Telkom invoice on-line today and it reflects the payment made on 8 May. I still have no service and cannot make calls<br> <br> At my wits end