pM
pearl M
1 reviews | Active since Aug 2014
20 Nov 2015, 06:23
I paid but my line was suspended
Telkom debited on the 28th but on Wednesday my line was suspended and I spoke to a call centre agent on that very same Wednesday and she said my line will be unsuspended after 24 hours she will sent my request to her manager. And when I called in today to ask why the line is still not unsuspended another call centre agent tells me she doesn't see any request sent to any manager. Telkom does not value their clients
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Telkom's replyOfficial
20 Nov 2015, 08:02Hello pearl890815,
As per our telephonic conversation, we have escalated the query to collections and we will contact you back to assist with connection.
Your social media reference number is SM169672.
Regards,
Joshua
Telkom Social Media Team
As per our telephonic conversation, we have escalated the query to collections and we will contact you back to assist with connection.
Your social media reference number is SM169672.
Regards,
Joshua
Telkom Social Media Team
Telkom's reply20 Nov 2015, 08:02
Official
Hello pearl890815,
As per our telephonic conversation, we have escalated the query to collections and we will contact you back to assist with connection.
Your social media reference number is SM169672.
Regards,
Joshua
Telkom Social Media Team
As per our telephonic conversation, we have escalated the query to collections and we will contact you back to assist with connection.
Your social media reference number is SM169672.
Regards,
Joshua
Telkom Social Media Team