I Ordered a phone and Cancelled within 3 days

COMPLAINT 3<br> I ordered a Huawei P8 light online back in November 2015, and changed my mind in 3 days. When they courier company called to confirm delivery I informed them I had cancelled the order. As a result the phone was not even delivered. However Telkom invoiced me and debited my account. I immediately lodged a complaint, have been complaining since the beginning of January 2016 when I received the first invoice... only to deaf ears. I kept calling the call centre, till end February that they should remove that additional line from my account. When they did at the end of February2016 there was a shock. They billed me for a \Termination Penalty, of about R2036 - for WHAT??? I told them there was no phone delivered and thus no contract...they have been \"investigating\" ever since...escalating to team leaders who also dont care.<br> <br> I am tired of Telkom. Been on cellphone contract since 2003 but this is the worst company I ever took a contract with.<br> <br> Thank you very much. I hopeall these get sorted<br> David"