I never signed up for a contract??!!

<p>I learnt that supposedly I signed up for a 24 month contract with Telkom. In fact, I never signed up for any contract, instead agreeing to a month-2-month package. When I called the call centre to clarity this, I was told to log a dispute however I needed to obtain an amount from the billing department relating to this dispute. When I am transfered to the billing department, they informed me that this can only be provided by the sales department. I was repeatedly transferred between the two departments without anyone being able to either provide the amount requested or log a dispute on my behalf so that a manager can listen to the call when I took up the call and confirm that I never agreed to a contract. I kindly request that as a result of this review, Telkom listens to the call and agrees to change my package from a contract to a month-2-month package and confirms this with me.</p>