I never renewed my contract with 8ta Telkom mobile

I received an SMS from Telkom, please see below<br> <br> \Dear Customer, we have noticed that your Telkom Mobile account is overdue, which is due to non-payment or a payment being declined by your bank. Kindly make a payment within 48 hours to prevent the interruption of your service. Please call our call centre on 081 180 and quote reference *** with payment details.\"<br> <br> I then called the call centre only to find that my contract was upgraded with an iPhone and a Sony Xperia, which I knew nothing about. When I asked for a resolution to this I was given a case *** and asked to get documents listed below.<br> <br> - bank statement<br> - affidavit<br> - certified id copy<br> <br> Why must I suffer and go through all this trouble of going to the police and bank when Telkom should be doing the running around? is it wrong to be a Telkom customer?<br> I always pay my account in time, these kind of things are disturbing my life.<br> <br> Please resolve this ASAP and provide proof of the contract upgrades.<br> Thank you<br> Tshembane :("