DV
D V
1 reviews | Active since Aug 2015
06 Apr 2016, 12:15
I NEED TO CANCEL MY TELKOM MOBILE CONTRACT!
After 5 months of owning our company's Telkom Mobile LTE device not working and receiving no feedback on this, I cancelled it in February 2016 but we are still being charged monthly for this.<br> I am still waiting for someone to call from the Cancellations department to confirm this cancellation.<br> I have now been told that the case was only logged on 10 March 2016 - more than a month after I handed everything in and that I must wait 21 working days for this to be resolved. <br> Does it REALLY take 21 working days to pick up a phone and call someone??<br> Why could I not cancel my contract at the Telkom Branch where i signed up for it?
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Telkom's replyOfficial
06 Apr 2016, 12:57Hello DnikaVoges,
This response serves as confirmation that your query has been received.
Your reference number : SM220976
A consultant from our mobile team will be in contact to assist with the query.
Regards
Noleen
Telkom Social Media Team.
This response serves as confirmation that your query has been received.
Your reference number : SM220976
A consultant from our mobile team will be in contact to assist with the query.
Regards
Noleen
Telkom Social Media Team.
Telkom's reply06 Apr 2016, 12:57
Official
Hello DnikaVoges,
This response serves as confirmation that your query has been received.
Your reference number : SM220976
A consultant from our mobile team will be in contact to assist with the query.
Regards
Noleen
Telkom Social Media Team.
This response serves as confirmation that your query has been received.
Your reference number : SM220976
A consultant from our mobile team will be in contact to assist with the query.
Regards
Noleen
Telkom Social Media Team.