I need to be contacted ASAP.

Good day, this the 4th report i write with regard to the LTE uncapped online offering by telkom. I have never been contacted by telkom to help me solve the issue that has been caused by them. Today I decided to take matters into my own hands and went to a telkom branch to find out why my sim card has not been activated. I was helped by the team members at the branch and to my and their dismay my contract which i have paid for has been cancelled. According to my knowledge and my bank account my application was successful and i was debited based on this conclusion. I have tried to communicate with Telkom via twitter, cellphone and Hellopeter to help solve this matter in a professional manner. Each time I am told that about apologies for inconveniences and that the matter has been escalated. No one has taken the time to help me solve this matter nor follow up. It is so disappointing that i have to walk into a TELKOM branch to solve a problem that they created only to find out that the contract i have been debited for is not even active. Telkom has not lived up to the mutual agreement. I have taken all reference and case numbers and reported this matter to ICASA. I hope to be contacted