I need this to be fixed so that I can pay my September account as I have used their service and to get statements

In July 2024 I app**** for a wifi and I was request to pay R700 as a deposit that was to be refunded after they see that I pay my account then in August they debited my account with the agreed amount of R315 but Sept they didn't debit.

So I went to Telekom outlet to pay for September to my suprice they said I don't have an account with me but the R700 reflects from their system.

So I contacted customers service no one could help me I called the lady by the name of Mathapelo who helped me with the online contact then she asked her manager they said I canceled the contract of which I never did and they are still having my deposit of R700. On the 04.10.24 they debited R315 again. My request is I want to know who is debiting my account and who canceled the contract so I want my account to be fixed so that I can pay knowing who I am paying and also receive statements. I am not going to be reliable for the interest because no one is not helping me to resolve this situation.

Regards Kego****tse Senong