I need my wifi

I have app**** for a Telkom uncapped ADSL line to be installed. Contract application date 07/04/2018 and till now I have not received any call from the technicians to install my line. I contact the Telkom helpdesk on 10213 on a weekly basis since the date of application and the feedback I receive is that my application is being processed. This is absolute pathetic service, it is now 4 months later and I still have no wifi access due to the incompetency of the Telkom. the contract application was done at the Glen store- Telkom with.