1 reviews | Active since Mar 2012

23 Mar 2017, 07:51

I Need My Service Restored

<p>These are the replies i have had to date. I now enter day 6 with still no service. A service for which i am paying for but cant use. This is not good Telkom , this is not good. When is this going to be sorted out give me timelines please. I do believe this issue has not become protracted !</p> <p> </p> <p>"Good day Alan, </p> <p>Please be assured that this matter has been escalated to our Technical Team, feedback will be provided.</p> <p>Your reference number is AI ********** .</p> <p>We apologize for any inconvenience caused.</p> <p><br />Regards,</p> <p>Busi</p> <p>Telkom Social Media Team"</p>

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Replies (2)
's update23 Mar 2017, 07:58
Reviewer Update

Official private business reply:
Hi Alan

We so sorry for this. Your reference number is currently awaiting a technician to be assigned. We have logged an escalation on your behalf.

Regards

tumelo

Telkom
Telkom's reply23 Mar 2017, 11:35
Official

Good day Alan,

We sincerely apologize for the delay.

We will follow up with our Technical Team and revert back to you.

Regards,

Busi

Telkom Social Media Team