I NEED MY PHONE PLEASE

I ordered a smartphone online and was called back and told that within a period of 48hrs an amount equal to the subscription will be deducted from my bank account if my application was successful. A day later the money came off my account( which I understood) What I now dont understand is the fact that I have received absolutely no communication from Telkom regarding my application. I tried the \chat to us"function on their website but I keep being referred to a 10213 number which NEVER EVER gets picked up. I hate the fact that they were so quick to debit my account and have decided to go all incognito on me thereafter. """