I need my phone

After three visits to the telkom Hemmingways shop of at least two hours each I am no closer to receiving my phone. My business is a current telkom mobile client who has two phones on contract with them. I am now in the process of moving a third phone across to them but have had no joy with the process. I cannot get answers from anyone at the shop or from the telkom helpline. In fact the helpline may as well not be there as they could not even tell me what number to contact or what department to complain to, that was after being put on hold for over 28 minutes.<br> Initially I was told that credit vetting would take a maximum of 72 hours, from wed 27 Jan to 4 Feb is way more than that and I get the same story. I or the company I run have ever missed a payment and need answers so we can move on. Please can somebody deal with the mess.