I need my 10 gig that im being charged for ***

<p>I have been through this 2 months ago and im at it again. Investigations was done and it was found that i was being charged for 10 gig even when i receive only one gig. I was credited for the overcharge but the past two months its back to square one. What do i need to do to geth through to telkom helpdesk?... when i call the helpdesk, the transfer me from pillar to post. Can i please have my 10 gig or a router to compensate for this heartache you caused me since march 2016</p>