I need a technician to come out

I logged a call with Telkom on 12-03-2016 requesting a technician to come out to tend to the fact that I cannot connect to the internet via my LTE wireless router.<br> Hophney Leso assisted with troubleshooting. Internet worked via 3g. He said he would then still request technical department to send out technician to see why I cannot connect using LTE.<br> I have emailed him on 11-04-2016, 15-04-2016 and 18-04-2016. No reply from Hophney. I have also called the call centre multiple times to speak with him for feedback and when a technician will be coming out - he is always unavailable or only coming in at 10pm.<br> I called the call centre today 19-04-2016 and spoke to Zanele Zwane and she stated that he requested the call to be closed! I do not want this call to be closed. I want a technician to come.<br> I also want to be re-imbursed for the loss of data during the month of March, however the billing department will not look into my case until a technician has been out to assess the problem.<br> I need this issue resolved! It has been over a month! The turn-around time is supposed to be 72 hours!!!!