I NEED A RESOLUTION FAST!!

i have been experiencing slow and intermittent speeds on my 10mb/s line. a technician came to sort it out but the line became worse when he couldn't pin point what the problem was he started blaming Webafrica who provide me with the data [i am have a capped account with them]. i then said let me call webafrica while he was there so that he can explain to them what the issue is and why it is them and not telkom [i rent my phone and ADSL line from Telkom]. he refused said he has another job, which is disrespectful to say the least because my problem is not solved.

Anyways, i called Webafrica and they said nothing is wrong on their side and more importantly THERE IS NOTHING THEY CAN DO BECAUSE I DON'T RENT MY ADSL LINE WITH THEM, THAT IS TELKOM.

open-serve then called to check if my line is working fine and i explained that it is not and the lady said she will arrange another technician to come check it again because this is a telkom issue and not webafrica. i requested a technician to come Saturday and she said that will be arranged. however, two technicians have called me and i have had to argue and motivate why they must come tomorrow to my place when this was already arranged.

LOOK TELKOM, I AM PAYING EVERY MONTH R629 [MINIMUM0 FOR THIS SERVICE, THE VERY LEAST YOU CAN DO IS COME FIX MY LINE AND FIND OUT WHAT IS CAUSING THE SLOW AND INTERMITTENT SPEEDS. I CAN'T HAVE HIGH SPEEDS IN THE MORNING AND THEN SLOW SPEEDS AT NIGHT THEN SOMETIMES MY INTERNET IS GONE JUST LIKE THAT... THIS IS UNACCEPTABLE. SECONDLY, I AM TIRED OF ARGUING WITH YOUR TECHNICIANS... FIX THIS1

UNTIL MY LINE SPEED IS STABLE THROUGHOUT ALL HOURS OF THE DAY WITH MINIMAL FLUCTUATION, I WILL NOT PAY MY TELKOM BILL.

I NEED A RESOLUTION FAST!!