I must tell mr Masego they cant do the work

my companies adsl line has been acting up last 4 months numerous fault logs stay the same. Now there is no internet at all and nobody knows when this will be solved, after phoning nontle at technical support told me to tell Mr Masego they cannot do these repairs does that mean the company has no capable staff and one should start looking at other suppliers such a shame Last fault 564 CTK 250815<br> Jan Esterhuizen