MN
Melanie N

1 reviews | Active since Apr 2014

16 Nov 2015, 13:55

I moving to Neotel

So after WEEKLY complaints on Hello Peter and numerous false and empty promises, I have now decided to cancel my relationship with Telkom and go to Neotel. Because obviously Telkom does not care about it's customers.<br> After my complaint last week, I got wonderful promises about technicians coming to my house on Wednesday. Surprise surprise, no technician. He phoned and said he is fully booked for the day and will be at my house on Saturday.... Saturday came and Saturday went, no technician.<br> <br> So for an extra R120.00 per month, Neotel will give me a better deal than I have been waiting for with Telkom. <br> <br> Just for your information I did follow up on my request for investigation with Carte Blanche and the feedback is that it is still in progress. So Telkom you better start pulling up your socks.<br> <br> <br>

0
Replies (1)
Telkom
Telkom's reply16 Nov 2015, 15:45
Official
Hello MelNel30,

Please accept our humblest apologies for the frustrations you have experienced.

Your query has been escalated to management for urgent attention.

Regards
Narriman Lalla
Telkom Social Media Team