SS
Sithabile S

1 reviews | Active since Apr 2013

28 Jul 2015, 16:09

I made a payment through their online Facility

Hi there, <br> <br> I made a payment of my arrears a few hours ago and i called and was told that the suspension that was on my line will be lifted in one hour. <br> <br> I checked and it still hasn't been lifted and now i called again and i am being told it will be lifted in 48 hours- really guys? really. <br> <br> Firstly i call you and it takes you 20 minutes to answer then i get **** to. When will telkom ever be great? When. Please sort this out as fast as it took you to suspend my line. <br> <br> Hi there, <br> <br> I called a few hours ago to ask that a suspension be lifted from my account since i paid my arrears and i was told that it will be lifted in an hour. Account ***. I really think it is time for me to port. And leave telkom. <br> <br>

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Replies (1)
Telkom
Telkom's reply28 Jul 2015, 19:02
Official
Hello Sitha1990,

Thank you for contacting us.

We will look into to the provided account number, and assist further with lifting the suspension.

We do apologise for the delay.

Your social media ref: SM129332.

Regards,
Boitumelo
Telkom Social Media Team