I'm writting this for the 3rd time, no solution

<p>Poor Service!! On the first of March i made a manual payment of R392.50 from my BF's acc paying February's bill...on the 25th of March you deducted double (for Feb & March) , i called your call centre they asked me to send the proof of payment, i sent it. They told me someone is gonna call me within 72 hours to confirm the banking details so you can refund me or they will allocate the funds for the following month...No one called, i called your call centre almost everyday they will say the same **** over & over again ( send the proof of payment blah blah) i'm sick tired of your lies. What must i do to get my money back??? I no longer have a contract with you, i want my money back it's almost 4 months now</p>