I'm waiting one month for Telkom to fix my ADSL

I'm waiting since the beginning of April (220CRK090415) for Telkom to repair my ADSL line. I reported the fault on the 9th of April. My case was even escalated (685937) but they are still telling me that there are no technicians that can help me. They say they have a huge back log.<br> <br> What irritates me is that i am paying for a service that is non existent. This is in breach of contact from Telkom, You are invoicing me at the end of the month for a service that I am not receiving.<br> <br> Im very upset with your pathetic service. you guys have cost me hundreds of Rands on cellphone costs because i don't have a land line to call from... waiting at time for 25 minutes for a call centre agent.