TL
Tanya L

1 reviews | Active since Oct 2010

14 Mar 2016, 09:44

I'm still paying for services cancelled!

I cancelled my tablet and ADSL (after upgrading to Fibre) on the 3rd of Feb and I am still getting billed for these services! Now I hear my line has been suspended because my account is overdue after a Telkom consultant told me to ignore the invoice with the ADSL and only pay for the Fibre. Also, R99 is still being debited from my account for the tablet/mobile data contract which ended already (plus I cancelled it). They said I will be credited the amount and I still haven't received any feedback. I AM SICK OF PHONING TELKOM AND NOT GETTING ANY RESULTS! CAN ANYONE JUST HELP ME?!

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Replies (1)
Telkom
Telkom's reply14 Mar 2016, 11:14
Official
Hello TanyaLubbe,

This response serves as confirmation that your query has been received.
Your reference number : SM212678
A consultant from our billing team will be in contact to assist with the query.

Regards
Telkom Social Media Team.