I'm really fed up now

I paid my account on the 24th of April when I called the call centre I was told that the payment was not reflecting. I waited till the payment show on the system, the agent I spoke to on the 5/6 told me that the line was active she **** or should I say she was lazy to check whether my line was active or not, when I asked her she said line is active then I went to the gateway branch on the 6th, they couldn't do the sim swop since line was still suspended and they logged a case to unsuspend. Till today that case is still not resolved this is Unacceptable I've been patient enough, is this the right way to treat customers?