I'm just plain Annoyed.

<p>I'm an existing telkom mobile (customer) user and so far, besides here and there, I've absolutely loved my experience with them. I'm currently on two networks and have been having issues with the other one for quite some time. I've just started using a new phone and both my old sims aren't compatible with the new phone. I went and bought a new telkom mobile sim and as there is no telkom store in Welkom, I figured the only way I would be able to port my old number (from the other network) to my new sim is via online assistance. What a drag! I followed the instructions I got online and kept getting back a message from Telkom saying my request was unsuccessful. I finally decided to call in and spoke to a young lady who assured me I'd come right if I followed the instructions properly, she then asked me to call back if no progress was being made. So I did and I spoke to a young male this time who informed me that the system was down for all customers who were ttying to port. Why couldn't the first consultant tell me that?? Instead, I wasted my time, trying over and over again, sending endless text messages in vain.</p> <p> </p> <p>I'm a big Telkom supporter and really this was my first unpleasant experience and it has really been an inconvenience to me because I'm so sick of this other network and their ridiculous charges, but I can't affortd to change my number as I have been using for too long! For both personal amd business purposes.</p> <p> </p> <p>Next time PLEASE save me the time, money and effort of having to go back and forth without any results or resolutions, or proper feedback the first time around!!!</p> <p> </p> <p>Otherwise, I still am a devoted customer but this is such an inconvenience!</p> <p> </p>