I'm getting charged for nothing

<p>So, last year January I requested a telkom ADSL line to be installed at my house, which took them multiple tries to get right as their techie would ask me to be home and then not arrive that day, thus losing me income as I had taken the day off of work. <br /><br />Then shortly after the line was installed, I unfortunately had to move house due to unforseen circumstances. I wansn't moving far away, still the same suburb. I put in multiple request over the online chat system and the phone systems to have my line moved. However, I was routinely told that they could not locate me new address (even though I sent them google map links, addresses, gps coordinates etc) <br /><br />So I stopped paying the account, as I refuse to pay for a service I'm not receiving. Eventually the payment people call me to ask me why I haven't paid my account. I explained that I have put in 4 diffeernt requests to have my line moved and no one has gotten back to me or even attempted to resolve the issue. To which he replies "That's odd, I don't have anything logged here on your account on my side" <br />So he offers to find out about it for me and then get back to me, which of course never happens.<br /><br />No a year later I'm getting lawyers text messages saying I need to pay up. For what exactly? An imaginary phone line that isn't installed at my residence due to Telkom's incompetence? <br /><br />I can't wait until Fibre is installed in front of my house in a few months, then I can have internet at home and never deal with Telkom again. </p>