TZ
Thabile Z
1 reviews | Active since Aug 2015
22 Oct 2015, 20:12
I'm confused as ever
Telkom mobile is charging more than double the amount that I signed up for when doing the upgrade. I'm not even using their SIM card at the moment because it was blocked due to an *********** agent that did not save my banking details. I wrote to them about billing queries, they said it would take 72hours to resolve the query but its been more than a month now. Instead they've debited my account, overcharged to be precise. Please help.
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Telkom's replyOfficial
22 Oct 2015, 20:29Hello thabilezondi88,
Thank you for making contact with us.
Please be assured that this matter has been escalated to the relevant department.
Your reference number SM144937 is being attended to and feedback will follow.
We apologise for any inconvenience caused.
Kind regards,
Ilhaam
Telkom Social Media
Thank you for making contact with us.
Please be assured that this matter has been escalated to the relevant department.
Your reference number SM144937 is being attended to and feedback will follow.
We apologise for any inconvenience caused.
Kind regards,
Ilhaam
Telkom Social Media
Telkom's reply22 Oct 2015, 20:29
Official
Hello thabilezondi88,
Thank you for making contact with us.
Please be assured that this matter has been escalated to the relevant department.
Your reference number SM144937 is being attended to and feedback will follow.
We apologise for any inconvenience caused.
Kind regards,
Ilhaam
Telkom Social Media
Thank you for making contact with us.
Please be assured that this matter has been escalated to the relevant department.
Your reference number SM144937 is being attended to and feedback will follow.
We apologise for any inconvenience caused.
Kind regards,
Ilhaam
Telkom Social Media