I'm being ignored by Telkom.

I've placed an order for the LTE Uncapped promotion on the 16th of September, R599 was debited from my account. <br> <br> I'm trying to get an order number and tracking number for weeks now, each time either the system is down, or I get transferred back into the queue, I have spent 70 minutes today, got through to 10213 - option 2 - option 1, but they said they only do fixed line and transferred me out, now I'm still waiting.<br> <br> *** service, what the hell is going on???