I'm at a deep cross-road here!!!!!

<p>I'm at a deep cross-road here!!!!!</p> <p><br />Even though I was pleased to receive two calls in response to my previous complaint regarding this FTTH account, the second call on 31 March from the Telkom financial department eventually acknowledging and granting reimbur*****t to the extend that this account now will show a credit balance with funds owned to me, .....</p> <p><br />.....I again received another call from a Telkom debt collection agency (on the 5 of Apr) threatening with listing me. When I explained to the agent what the situation is, she very arrogantly argues with me and does not want to except the account has been settled.</p> <p>I asked her to email me in order to reply with some more detail, even though I did not receive any Telkom statement reflecting the changes yet, but she did not respond with any emails....</p> <p><br />When is this nightmare going to end......</p>