I'm an existing customer but my contract was declined!

<p>Good day</p> <p> </p> <p>I was approached by a marketing company called Sell Direct, they next to Cavendish Square, about selling me the November deal of the month (MiFi router with 2gb + 10gb) on behalf of Telkom Mobile. They said it was declined by Telkom because my bank account is not older than 3 months. I’m an existing customer and I have made all my payments on time without fail. In fact, my latest debit order came off my new bank account.</p> <p> </p> <p>Is this really the case that I, an existing customer, be declined because of my new bank details?? I find this condition appalling. I was forced to close my old account that I had for almost 10 years because I was a vistim of *****. I'm still with Standrad Bank, I merely opened a new account and I made sure that Telkom Mobile received my new banking details so that my account would be debited accordingly without hassle.</p> <p> </p> <p>I hope that my case can be investigated and resolved.</p> <p> </p> <p>Regards</p> <p>Hoosain Cassoo</p> <p>Cell: ********** </p> <p> </p> <p> </p> <p> </p>