I logged a fault with Telkom 40 days ago and still the fault has not been repaired

<p>I have been a customer of Telkom for a long time and have always been thrilled with the service provided by Telkom however I have been let down by the service provided by Telkom in recent times.</p> <p>I logged a support request through your webpage on the 1st of February 2017 relating to issues being experienced on my landline and ADSL line, to date this problem has not been resolved. I continue to pay the monthly subscription fees however I am unable to use this service as my telephone land line is not working.</p> <p>I would like to have the fault resolved ASAP or if Telkom is unable to reolve the fault then Telkom to provide me with an alternate product free of charge until the fault has been resolved so that we can keep our business relationship intact.</p> <p>Telkom reference number: 150BRK010217<br />Escalation reference number: 960285</p>