1 reviews | Active since Mar 2013
I'll post here every 5 days until this is resolved
SEE MY PREVIOUS COMPLAINTS ON HELLOPETER DATED:<br> (1) 2 Feb 2015 AT 8:46am, REF#: SM85159, and <br> (2) 12 March 2015 at 8:48am ***<br> <br> Abbreviated version of the events: <br> (1) I ordered a Telkom Smart-home installation, which could not be installed because of insufficient bandwidth in my area. <br> (2) I went to Telkom at Liberty Midlands Mall and returned EVERYTHING given to me, and closed the account (SINCE NO PHONE SERVICE HAD BEEN GIVEN ME)<br> (3) I received a further bill for R1200 . I AGAIN went to Telkom Midlands Mall and AGAIN requested the account to be closed. I was told it had been done.<br> (4) R1200 was debited from my account!!!<br> (5) I complained on HelloPeter on 2 Feb. I received telephonic reply, and was told that the account was NOW CLOSED. The R1200 was credited back to me.<br> (5) I HAVE NOW RECEIVED ANOTHER ACCOUNT FOR R205.75<br> <br> I HAVE HAD ENOUGH!!!!! WHEN WILL THIS EVER END???? THIS ACCOUNT WAS SUPPOSED TO BE CLOSED 4 TIMES!! WHY DO I KEEP RECEIVING BILLS FOR A NON-EXISTENT SERVICE AND A CLOSED ACCOUNT?<br> <br> I REPEAT: NO TELEPHONE LINE WAS EVER INSTALLED!!!
Thank you for making contact with us.
Please be assured that this matter has been escalated to the relevant department and feedback will follow.
Your reference number is SM98312.
We apologise for any inconvenience caused.
Kind regards
Igsaan Damon
Telkom Social Media Team
Thank you for making contact with us.
Please be assured that this matter has been escalated to the relevant department and feedback will follow.
Your reference number is SM98312.
We apologise for any inconvenience caused.
Kind regards
Igsaan Damon
Telkom Social Media Team
