I live in hope

<p>I've never experienced such awful service. No one seems to know what they're doing. They continually ask the same questions. Surely you can use your computer to call up my details? After I've repeated myself 20-30 times to do many people,you would think I would have the problem resolved. Ha ha. No way. I keep getting messages telling me the problem has been dealt with. Been told it's been escalated. That was months ago. Exactly what does one have to do to have my complaint dealt with and a solution </p>