I just want to pay the bill...

Can I just ask, why is it so difficult to pay a Telkom Fibre account online? Besides the fact that I don't exist on the new application, I cannot pay my account anywhere online, even after meticulously studying & attempting the guide on website. I've been to Telkom shops and technicians keep saying it will take weeks for my profile to be corrected. That to me, is kind of ridiculous. I just want to PAY MY BILL...