I just want to move my line to the holding pool.

I cannot understand how a company can be as useless as this. <br> <br> After taking more than six weeks (and three missed appointments) I finally had an ADSL line installed into my apartment. After all these struggles I obviously do not want to spend a single second more of my life dealing with Telkom, but then I realize that I still need my line to be transferred to the holding pool so that another ISP can take over.<br> <br> I tried calling Telkom so many times, no one knows what I'm talking about and just puts me through to different people, but no one actually does anything. I have also received instructions to send an email to a specific address with my request details, but we never even got a reply.<br> <br> Telkom, Telkom, how can you make the simplest of tasks so incredibly, unbelievably complicated. I just want my line to be moved to the holding cell so that I can have stable internet and not have to deal with you anymore! How hard can this possibly be?? Do you have absolutely no structure in your company at all? Just please get something right for once and move my line to the holding pool!