I just want to cry and cry

I am at my wits end with Telkom I have never ever experienced so many areas of work needed by one company!! <br> Last week I went into the Liberty Midlands mall Telkom for assistance with my ADSL line, after a 45 minute queue (I was second in line) without a grumble or main I left and then I started the fun part of calling Telkom!!!! Tonight was the limit - today I have spoken to Telkom call centre agents 3 times - they have helped in so far as they can - but the last one I was on the line waiting (apparently the voice over suggests it's a once off that there are high call volumes) 45 minutes of waiting I start the process of trying to reset Internet as its not working at all!!!! To be asked to speak to my husband who is the account holder (3 calls today not one asked me) he is not here - I used to be and some how am not the secondary account holder and this lady apparently cannot help me reset my internet!!! I have had enough - another night my sons can't do school projects !!!! What on earth!!!!! And to see on hello Peter how many complaints surely it's a sign there is a problem!!