1 reviews | Active since Apr 2013
I JUST WANT TO CANCEL MY SERVICE, PLEASE!
<p> </p> <p>I am fed up with my unreliable ADSL line. And I am fed up with paying for a landline I don't need or use. <br /><br />I have switched over to Fibre and I would just like to cancel everything and be done with telkom forever. <br /><br />I have emailed through my completed and signed Cancellation Request to ********** on the 14th of March already. I have also followed up via phone call and live chat, and I was informed that my case can't be escelated before a month goes by, so now, on the 24th of April, over a month later, I still haven't heard anything and would just like my service cancelled. <br /><br />While writing this, I am trying to get through on the live chat with no luck. I have also left requests for a call back to no avail. <br /><br />I can only phone over lunch time, because I cannot afford to hold up my work phone for over an hour, because in my experience, that is how long it takes to get through when phoning customer service. </p> <p>And phoning them is also pointless because I only get imformed that the only department that can assist is retentions, and retentioned can only be contacted via email. - Emails they do't respond to for over a month. <br /><br />THIS IS ENTRAPMENT! <br /><br />I considered cancelling my debit order via my bank, but I am almost certain that that would get me blacklisted? <br /><br />What must I do to be rid of you telkom?</p>
Hi, I am still waiting for assistance on this. I have received 1 missed call on my phone while I was in a meeting, followed by en email saying you are unable to get hold of me.
I responded to that email instantly saying I will be available for the rest of the day, but no follow up call was made and no number was shown in the email signature for me to call.
1 call shows how little effort you are willing to put into resolving issues. You have my ID numer, you have my telkom account number, just close my account, you don't even need to contact me, there is absolutely nothing you can say that will convince me to remain a telkom customer.
Hi, I am still waiting for assistance on this. I have received 1 missed call on my phone while I was in a meeting, followed by en email saying you are unable to get hold of me.
I responded to that email instantly saying I will be available for the rest of the day, but no follow up call was made and no number was shown in the email signature for me to call.
1 call shows how little effort you are willing to put into resolving issues. You have my ID numer, you have my telkom account number, just close my account, you don't even need to contact me, there is absolutely nothing you can say that will convince me to remain a telkom customer.