I JUST WANT TO CANCEL MY CONTRACTS!!!!

I went into a Telkom store yesterday (05/02/18) to ask them to cancel 2 data contracts which I have on my account. I no longer need them and could do with saving the money. The people in store kindly printed out instructions for how I am to do this on the website as they are no longer able to cancel contracts in store.

I spent a good hour yesterday trying to find this on their website to no avail. Today I got someone else to help me and we finally found the "cancel services" button! Yay! I then try to process my cancellation and it keeps coming back "unable to process your request". No other explanation. No other steps. Nothing!

So I phone Telkom using my own airtime. The lady on the phone then kindly tells me she doesn't suggest I use the website portal to cancel my contracts. So I say but I also can't cancel in store, so how do I? She says I should fill in a cancellation form which she will send to me and email that to ********** As soon as I get her email, I download the form, fill it in and send it off to the provided email address along with a copy of my ID. Guess what? Their mailbox is full and so my email just wasn' delivered! Seriously!!!!!

I JUST WANT TO CANCEL MY CONTRACTS!!!!

Please tell me how I can do that????!!!! Telkom is beyond useless!!!!!