I just want someone at Telkom to cancel my contract. It's been 7 months already!

Telkom's customer service is very poor. I app**** for a contract online beginning of December 2017. On the 08th December, I cancelled the contract by calling their 10213 number. This was still within the cooling off period, which was confirmed by the call centre agent. In January, my device had not been picked up and my contract was still not cancelled. I queried this on the chat line, and was told I should have signed forms. I then signed forms and sent my ID document to ********** Fast forward 6 months later, I'm still battling with Telkom.

I just want my contract to be cancelled. I've never used the phone. My sim card is also not getting used. I just want Telkom to cancel my contract, come and pick up the phone, waive the amounts that I was charged incorrectly and refund me the amounts that they have collected from me!!!!!!!!!!!!!!