I just want my service

I understand that many people are battling. I hear people wait for weeks, months and even years to get simple issues sorted out. Does that make me despondent? Will i just give up and go elsewhere? I have an extreme tenacity and patience and will keep on escalating using all of the forms of media to my disposal. Let's see who gives in first? Will you resolve ticket 196BRK080116 for me or are you ready for the best I can send in your direction of social media over share?<br> <br> I logged a call with my ISP on 8 January who logged it with you. Since then I also tried to sort out change of ownership but EVERY day I have phoned your call centre and waited for 20 to 30 minutes to speak to an agent I have been told that they are remotely testing my line. It remains down, no technician has been assigned and there is no change on the horizon. Today an agent counted out the days it has been down, saying tomorrow it is 7 days and then it might be sorted out....