I just want my new line installed!

I just want my line moved. But systems are always “off”, and my details have been captured wrong.

I have a 10mb fibre line, it is not available at my new address so ots needs to be cancelled, and the new line will be 4mb ADSL. This have been captured the wrong way around.

I tried logging this online, it said succesfull. I did this a month before moving and I did this 4 times so someone could call. When I finally called Telkom for an hour, no request was received from the “online portal”

They said they would esculate the matter. But nothing. It has been 2 weeks and no one has called me to schedule when a tech can come.

Is it so difficult just to move/activate a line???!!! I never had a problem before.