EF
Erickson F

1 reviews | Active since Dec 2015

11 Dec 2015, 22:03

I just got ****** by telkom.

I normally use telkom's website to buy airtime through a credit card. <br> <br> On this specific instance, my money was deducted but my airtime did not come through. I called their customer centre and I was told that they couldn't EVEN file a complaint until they had proof that my account did get a deduction and such proof could only be provided after 24 hours. After that, even with proof, it would take 72 hours for the issue to get resolved.<br> <br> Here I am today, my money is gone and my airtime is still not on my account. This has to be the most disappointed I have ever been with a service and Telkom's constant incompetence just got the last straw from me. <br> <br> Never again.

0
Replies (1)
Telkom
Telkom's reply12 Dec 2015, 03:45
Official
Hello ejsfernandes,

Thank you for making contact.

Be assured that we will look into your transactional purchase of airtime on the provided number and feedback with progress.

Your social media ***.

Regards,
Boitumelo
Telkom Social Media Team