I just cant win

Hi there.

I app**** for a Telkom LTE 30 gig double your data contract about a month ago at Telkom Promenade in Mitchells Plain. I was told that the application takes about 3 days to be approved. After almost a month i decided to go to the Telkom where i did my application. I was told that my application was closed for no apparent reason. The telkom employee opened my application again and marked it critical. Still no answer up until today. 2 years ago i had uncapped internet by telkom. After cancelling my internet they still deducted money from my account. After querying this they were adamant they didnt owe me anything. After 2 years i received an email from them with an invoice indicating that the owe me more than R800, 00. After 2 years? Really now. Telkom just doesn't care about their customers