I just cannot get worse

The cables to my exchange were ******, my service was disrupted on the 6th of October and I reported the fault. I was informed that the fault cannot be rectified and they offered me a wireless service. I declined the offer and wrote an email to cancel the service. I received a SMS every day to say my complaint is being attended to and I will be refunded for the down time. Three emails later countless calls and reference numbers my account is still active, the service inactive and I am being threatened legally to pay up. I don't owe Telkom any money, in fact they probably owe me but it is impossible to get this sorted out. It is now February and the calls keep coming in offering me the wireless service (it cannot provide me with ADSL which is my reason for a Telkom line in the first place). The inefficiency is beyond belief, but I always had it that they had improved, now I wonder.